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Pensa Systems
NA, United States
14 days ago
Ionbond
Chicago, IL, United States
19 days ago
EyePoint Pharmaceuticals
Watertown, NA, United States
25 days ago
Saint Louis University
MO, United States
30+ days ago
Pensa Systems
United States
14 days ago

Description

About Pensa Systems

Pensa is an Austin-headquartered tech company and a leading innovator in autonomous perception systems for retail inventory visibility. Our system uses breakthrough technology including artificial intelligence, autonomous drones and computer vision to understand what is on store shelves.  We are building really cool things that are disrupting the multi-trillion-dollar global retail industry. Our in-store inventory data-as-a-service offering provides critical  benefits to very large consumer-packaged goods manufacturers and their retailer partners. 

Today we are practicing social distancing and mostly work remotely, but when we are in the office we have snacks in the kitchen, beer in the fridge and flexible work hours.  Although we work hard, we don’t get too wrapped up with protocol or bureaucracy.  We appreciate diversity of all stripes and are an equal opportunity employer. 

If you would like to know more about us, please visit www.pensasystems.com and stay connected via Twitter and LinkedIn.

Job Description

The Operations Manager (OM) will work directly with Pensa Field Coordinators and retail customers to manage and organize data collection projects, develop tools and systems to better manage projects and assist Field Coordinators with contractor recruitment, training and retention. The OM will be responsible for developing processes and policies that enable Pensa to scale and drive efficiencies in field operations. 

The Operations Manager will be instrumental in expanding our footprint in the retail space. The OM will manage Regional Field Coordinators to drive customer data collection excellence, retail store relationships, and coordination and supervision of contract scanners. The OM will also be responsible for investigating and executing third party workforce solutions, as well as understanding our data capture requirements and its implications for deliverables to customers. As our data-as-a-service (DaaS) relies exclusively on data collection quality and integrity, OM will be a key member of the Commercial Ops team.

Responsibilities

  • Provide strategic input into the organization, structure, and processes of Pensa’s Field Operations
  • Develop processes, systems and policies to scale and drive efficiencies in field operations
  • Ensure data collection quality and integrity
  • Support Field Coordinators with field expansions and management and recruitment of contract scanners
  • Liaison with third party workforce solutions
  • Interface with Field Coordinators and internal HR and finance teams
  • Work closely with Commercial Field Ops leadership to identify gaps in service delivery with internal and external customers and potential solutions
  • Engage with Customer Success Manager to fulfill customer deliverables within required timeframes
  • Build relationships with retail staff and management to ensure smooth operations


Requirements

Requirements

  • Experience driving operational efficiencies in field service or other field related operations
  • Strong organizational skills; well-versed in project management tools 
  • Good interpersonal and communication skills; ability to build rapport with internal and external stakeholders
  • Attention to detail and strong organizational skills 
  • Ability to quickly learn and understand customer business operational needs and align our services and projects to meet them
  • Excellent analytical skills and corresponding toolsets to support analysis and reporting
  • Must be an expert in excel.  Expertise in statistical tools, optimization modeling and data visualization a plus
  • Engage with internal field teams to facilitate training and onboarding of processes and tools.
  • Entrepreneurial drive, creative, action oriented, thoughtful and responsible
  • Experience in the retail or CPG industry
  • Bachelor's degree industrial engineering, operational management or similar;  Strong academic achievement at well-regarded educational institution a plus  
  • Significant travel will be required, often with short notice
  • Position is headquartered in Austin, Texas but candidate may reside in any US city with a major airport

Job Information

  • Job ID: 59067967
  • Location:
    United States
  • Position Title: Operations Manager
  • Company Name: Pensa Systems
  • Job Function: Other
  • Job Type: Full-Time
  • Min Education: Bachelor's degree
  • Min Experience: 2-3 Years
  • Required Travel: 50-75%

Please refer to the company's website or job descriptions to learn more about them.

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